We refused to pay and it was referred to the Dispute Service who conducted a thorough, impartial and fair assessment of the outrageous claims. I had the pleasure of interacting with Wafaa O’Sullivan, who handled my case. Hi David, thank you so much for taking the time leave us a review. Really helpful, helped us beat a stubborn landlord.Big thanks to Cathy, always very responsive to emails. Read 1 more review about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Advertisement. Biased towards the landlords. I had the pleasure of interacting with Wafaa O’Sullivan, who handled my case. As tenant we paid our letting agent a deposit on signing lease. It was a pleasure dealing with Cathy Edgar of the TDS. Nothing to support the landlord, again!
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They even wanted £500 to paint one coloured wall (roughly 4.5m x 2.4m) back to white! The lettings agents know how to play this game. Very happy! Is this common practice so that you can be done with the case and move to the next one?How can the adjudicator say that they are not taking into consideration the fact that the agent/landlord were in breach of contract? Side with the tenants - did not get a penny of the deposit despite the fact the house and garden were wrecked. My first dispute was straight forward. Very happy! Published: 21 Dec 2018. They deliberately exaggerate their claims in the knowledge that the TDS will look at them and award half the proposed amount and consider that reasonable. Ensuring our tenants' deposits are securely registered clearly falls into that category. Kira was assigned our dispute, and she got our agent to engage with us and work toward a resolution of the dispute within 24 hours.
The TDS awarded me only 50% of the cost of replacement.
Great support from TDS that resolved this issue in less than one month and returned all deposit back. They then decided to ask for even more money, and we decided to go to TDS with this information to get our money back.TDS did not even consider this information as part of the dispute process, they looked at a few images, bizarrely compared pictures of two very different hobs as a basis of their review, and decided to award the landlord everything they wanted.We went through their official complaints procedure, where they acknowledged that they made their decision on two very different images, and apologised, but instantly became defensive- claiming enough evidence was not present so they would make assumptions on the condition of items instead, and that the agent's offer was for some reason "off-the-table" because TDS had to get involved- the whole reason we went to TDS in the first place.
Thanks especially to Cathy Edgar, our case worker for all of her efforts! Directorate: Housing and Social Justice Directorate Part of: Housing ISBN: 9781787814837.
I found the scheme straight forward ,trustworthy and fair adudicators. I was very pleasantly surprised with my experience of working with TDS. They can't see that agents know how to play this system to get the best results..if you are an agent there is absolutely nothing to stop you from exaggerating claims, despite the fact that anywhere else this would be considered as fraud! Download now . Is this common practice so that you can be done with the case and move to the next one?How can the adjudicator say that they are not taking into consideration the fact that the agent/landlord were in breach of contract? Statistical briefings: Statistical Briefing for England and Wales 2018 . The lettings agents put forward close to £800 of ridiculous claims that were false and misleading and cleaning charges for £70 for an unwiped ledge on a fridge and unpolished sinks (not unclean!). I was also interested to see the process through and see the outcome, as my Landlord and I were unable to agree.When the decision arrived, I felt it was a fair outcome. The agents didn't respond within 14 days that they were supposed to and the TDS even allowed them more time! Hi Ehinome, thank you very much for your review, we are happy you enjoyed your experience with TDS. Management need to sort this out. Thanks especially to Cathy Edgar, our case worker for all of her efforts!
We are very happy that you have enjoyed your experience with TDS.
The only downside was that I felt a lot of time had been wasted all round, both mine and that of the TDS.But the scheme gets a big thumbs up from me. Cathy was helpful in sorting out our banking details. Biased in every sense.Allowed unregistered and fraudulent contractors to undertake work, stating that the contractors do not have to prove their position. We placed our absolute faith in this scheme to be able to wield out any sort of bias or unfairness as tenants and they completely let us down. Since we have switched all new deposits to the Tenancy Deposit Scheme and they have been nothing ... read full review She understood my point of view and was incredibly helpful and made everything pain free - Thank you !I couldn't recommend TDS enough, they're there when you need them to be. Terrible company. ), which was very satisfying to dispute and see the adjudicator's opinion on the matter when it came through.TDS were incredibly professional throughout, and despite the lengthy review and adjudication process (just under ~2 months total), I just received the good news that all of the outrageous claims the estate agents were trying to make and deduct from my deposit were essentially moot; the only deductions they were allowed were in the majority out of my own goodwill. Stressful, biased, failed to properly look at the evidence. Absolutely disgusted with the outcome. I had so many issues trying to get my deposit back from my landlord who let us our apartment via Portico letting agent (never again!!!) A very efficient process.Cathy Edgar was very helpful with the process. They were basically clutching at straws to keep hold of our money but thankfully TDS blew them out the water and good on you and thank you for sussing them from the word go! Timely, thorough and efficient adjudicator service, Excellent Experience - TDS - Wafaa O'Sullivan.
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